Immersive / How It Works
A small software agent is run on
your local server to monitor your infrastructure — including servers,
workstations, and basic networking — and report any failures it detects to you,
as well as to our MBU Immersive team.
On receiving these warnings, our team springs into action and performs remote repairs and maintenance as required to resolve the issue. Should your users run into issues that aren't detected by our agent, our team offers unlimited remote support to resolve them. Only in situations where remote support is impossible will a technician be sent onsite to perform a billable service call on your equipment.
With Immersive, your hardware is covered by our remote monitoring and repair service, allowing you to rest knowing that any issues are being resolved.